Need help? Here we are!
Customers can contact our assistance service regarding any flaw of the purchased machine, using the following channels:
- Sending their request via web through the online ticketing service at http://www.bcmtools.net/PUBLIC/NewCOIND.aspx.
After the request has been sent, you will receive a “lognum” code, that will enable you to check the status of your case. All you will have to do is insert your code and surname at http://www.bcmtools.net/public/stato.aspx
- Sending a fax to 199 449 510 or calling 199 444 044, Monday-Friday, from 10 a.m. to 5 p.m., excluding holidays.
Operator will provide a first level assistance and, if needed, will create a request for Authorized return of goods, giving the customer the code assigned and the proper instructions to use the warranty service.
Customer will be asked to communicate his product’ serial number and the reference of his purchase document, to identify the product and check the warranty claims.
If the warranty cannot be applied, the Assistance will provide a quote for the repair. In order to avoid shipping and technical checking costs, the Customer must ascertain the flaw and declare any other external imperfection on the product; otherwise, if it should be found working and effective, he will have to pay for these costs.
- Send an E-mail to firstname.lastname@example.org
In any case, customer will be requested to communicate the product’ serial number and the reference of the purchase document, in order to identify the product and check the warranty claims.